Frequently Asked Questions

Everything you need to know about your Fragman beauty experience.

What is the standard shipping time for orders?

We offer standard shipping within 3-5 business days. Express shipping options are available at checkout for those who need their beauty essentials sooner.

Are your beauty products cruelty-free?

Absolutely. Fragman is committed to ethical beauty; all our products are 100% cruelty-free and never tested on animals.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.

Do you offer international shipping?

Yes, Fragman ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.